Shipping policy

Shipping Policy

Last updated: 2nd October 2026

Thank you for shopping with Coopura. This policy explains how we process, ship, and deliver your orders.

Order processing time
Orders are processed within [1-3] business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day. During sales or busy seasons, processing may take a little longer, and we'll email you if there is a delay.

Where we ship
We ship to [the United States / the United States and select international countries]. If your country isn't available at checkout, email us at help@coopura.com and we'll let you know if we can arrange delivery.

Shipping rates and delivery times
Shipping costs and estimated delivery times are calculated at checkout based on your location, order weight, and the shipping method you choose.

These are estimates, not guarantees. Delivery times begin after your order has been processed and shipped, not from the date you place the order.

Free shipping
We offer free shipping on orders over $50 within the United States.

Order tracking
Once your order ships, you'll receive an email with a tracking number and link. Tracking information may take up to 24-48 hours to update after the label is created. If you haven't received tracking within [5] business days of ordering, email us at help@coopura.com.

Shipping address
Please double-check your shipping address at checkout. We can't change the address after an order has shipped. If an order is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment, and additional shipping charges may apply. We can't ship to PO boxes.

Customs, duties, and import taxes
For international orders, customs duties, import taxes, and brokerage fees may apply depending on your country. [These are collected at checkout / These are the customer's responsibility and are collected by the carrier at delivery.] We don't control these charges and can't predict their exact amount. If a package is refused or left unclaimed because these charges weren't paid, it may be returned to us or abandoned, and we're unable to refund the original shipping costs or the cost of return shipping.

Delays
Delays can happen because of carrier issues, customs inspections, weather, public holidays, or other events outside our control. We'll do our best to keep you updated, but we aren't responsible for delays caused by carriers or customs authorities.

Lost, stolen, or damaged packages

• Lost in transit: If your tracking hasn't updated for [10] business days, contact us at help@coopura.com and we'll investigate with the carrier.
• Marked as delivered but not received: Check around your property and with neighbors, then contact us within [7] days. We'll help file a claim with the carrier.
• Damaged on arrival: Email us within [7] days of delivery with your order number and clear photos of the item and packaging. We'll replace or refund the item as described in our Return and Refund Policy.

Multiple items and split shipments
If you order multiple items, they may be shipped separately and arrive on different days. You'll receive tracking for each shipment, and you won't be charged extra shipping for split shipments.

Order changes and cancellations
To change or cancel an order, email help@coopura.com as soon as possible. We can only make changes before the order has been shipped.

Contact us
Questions about your shipment? Email us at help@coopura.com. We usually reply within [1-2] business days.