Refund policy

Return and Refund Policy

Thank you for shopping with Coopura. We want you to be happy with your purchase. If something isn't right, here's how we can help.

Return window
You can request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging with all tags, boxes, and accessories included.

Items that can't be returned
For hygiene and safety reasons, we can't accept returns of:

  • Bottles that have been used, filled, or washed
  • Bottle brushes and other items that have been used
  • Gift cards
  • Items damaged through misuse, wear, or accidental damage

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or not what you ordered, email us at help@coopura.com within 7 days of delivery. Include your order number and clear photos of the item and packaging. We will send a replacement or issue a full refund, including shipping, at no extra cost to you.

How to start a return

  1. Email help@coopura.com with your order number and the reason for your return.
  2. We'll review your request within [2 business days] and send return instructions and the return address.
  3. Ship the item back in secure packaging. Please do not send returns without our approval, as they may not be accepted.

Return shipping
Unless the item arrived damaged or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a tracked service, as we can't be responsible for returns lost in transit.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the refund.

Customs duties, import taxes, and brokerage fees paid on international orders are collected by the destination country and are generally non-refundable by us.

Exchanges
If you'd like a different product or size, contact us within 30 days of delivery and we'll help arrange an exchange, subject to availability.

Order cancellations
You can cancel an order before it ships by emailing us at help@coopura.com as soon as possible. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.

Contact us
Questions? Email us at help@coopura.com. We usually reply within [1-2 business days].