Privacy policy
Last updated: 2nd October 2026
Coopura ("we", "us", "our") operates coopura.com. This policy explains what personal information we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to this policy.
Information we collect
Information you give us
- Name, email address, phone number
- Billing and shipping address
- Order details and communication with our support team
- Account details, if you create an account
- Newsletter or marketing sign-ups
Information collected automatically
- Device and browser type, IP address, and approximate location
- Pages viewed, products browsed, and time spent on the site
- Cookies and similar technologies (see "Cookies" below)
Payment information
Payments are processed by our payment providers. We do not store your full card details on our servers.
How we use your information
- To process and deliver your orders and send order updates
- To provide customer support and handle returns or refunds
- To prevent fraud and keep our store secure
- To improve our website, products, and services
- To send marketing emails or messages, only if you've opted in. You can unsubscribe at any time.
- To comply with legal and tax obligations
Who we share information with
We do not sell your personal information. We share it only with trusted service providers who help us run our business, including:
- Shopify, which hosts our store and processes data on our behalf
- Payment processors, to complete your purchase
- Shipping and delivery partners, to deliver your order, including customs and import authorities for international shipments
- Analytics and advertising partners, to understand site usage and measure marketing
- Email and support tools, to communicate with you
We may also disclose information when required by law or to protect our rights, customers, or others.
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings or the cookie banner on our site, though disabling some cookies may affect how the store works.
International transfers
Our business is registered in United States, and our service providers may process data in other countries, including the United States. By using our site, you understand your information may be transferred and processed outside your country of residence, with appropriate safeguards where required.
Data retention
We keep your information only as long as needed to fulfill orders, provide support, meet legal and tax requirements, and resolve disputes.
Your rights
Depending on where you live (for example, the EU/UK, California, or other US states), you may have the right to:
- Access the personal information we hold about you
- Correct or update inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Opt out of marketing communications
- Opt out of the sale or sharing of personal information (we do not sell personal information)
To make a request, email us at help@coopura.com. We may need to verify your identity before responding, and we will reply within the time required by applicable law.
Children's privacy
Our website is not directed at children under 13 (or 16 where applicable), and we do not knowingly collect their personal information. If you believe a child has given us information, email us and we will delete it.
Security
We take reasonable steps to protect your information, including secure checkout and trusted providers. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
Third-party links
Our site may link to other websites. We are not responsible for their privacy practices, so please review their policies.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows the latest version, and changes take effect when posted on this page.
Contact us
Questions about this policy? Email us at help@coopura.com.